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Whilst there are many new entrants to the heat pump market, our engineers have been installing, servicing, and repairing heat pumps since 2006 – ground source and air source heat pumps.
Our team has seen and done it all – from working in domestic plant rooms large enough to power a ship, to custom repairs in small plantroom spaces, to simply replacing an air source heat pump.
The complexity of a heat pump system presents a challenge for regular heating engineers. Our specialist engineers are qualified to work on refrigerant circuits and undertake any type of repair to all types of heat pumps. With access to competitive pricing on heat pump spare parts our friendly engineers can get most broken heat pumps up and running in no time.
We will not ‘attempt’ to fix a heat pump if it is deemed to be beyond repair; at this point we would rather recommend replacing the heat pump than see you incurring more ongoing costs.
Whether you need a one-off heat pump service or a longer-term maintenance contract for annual servicing and support, contact us today.
Our flexible contract options cater for all types, quantities, and configurations of heat pumps and budgets.
Keeping your heat pump well maintained reduces the likelihood of breakdown or failure and allows potential problems to be spotted and remedied at an early stage, thereby protecting your investment, by maintaining your heat pump, in line with manufacturer’s guidelines.
Regular maintenance will ensure your heat pump system is running as efficiently as possible which is key to its success. When efficiency drops, temperatures go down and running costs go up.
We have four contract options which are customised to suit your specific heat pump system and needs:
A pre-contract ‘Initial Inspection’ will review your system and includes:
All our heat pump servicing work is meticulously documented and stored on our encrypted internal server. This means that we can track the history of your heat pump system, saving you time and hassle, whilst ensuring that all your data is kept secure. If you would like to discuss your heat pump service options, or you are considering a maintenance contract, you can contact us during office hours.
Heat pumps that have not been maintained or properly installed can breakdown or fail completely. An ‘Initial Inspection’ will review your system to determine the repair needed and identify the possible cause of the breakdown or failure of the heat pump.
Our certified engineers have been repairing heat pumps for over a decade across England and Wales covering a wide range of emergency problems in a timely and effective manner.
There is no job too big or too small and we have extensive experience across a multitude of heat pump manufacturers, makes and models, including Ecoforest, Nibe, CTC, IVT – Greenline, Viessmann, Hitachi, Dimplex, Steibel Eltron, Nilan, Worcester Bosch, Mitsubishi and more.
If your heat pump has broken down and you require emergency breakdown assistance call us during office hours for immediate telephone support to ensure that your system is made safe and help you activate any back-up system, you have in place. An engineer will then be deployed appropriately to investigate the fault and establish the best solution.
From a faulty sensor to a failed compressor, in many instances, a heat pump breakdown is rectifiable with just one visit. However, if further heat pump repair work is required, our engineer will give you a detailed breakdown of what is needed to get your system back up and running, ensuring that you are fully aware of the costs and timescales involved.
Preventative measures are more beneficial to your system and most breakdowns can be avoided with a heat pump maintenance contract which provides regular servicing of the system.
The most common reasons for heat pumps failing are:
In the worst scenario, both are incorrectly sized! We have seen it all … installers who have ‘saved the customer costs’ by selling undersized heat pumps and/or specifying smaller collector arrays. Over time, each of these aspects will cause degradation of the heat pump performance until permanent failure occurs.
In most cases, no heat loss survey was conducted, hence the system was doomed from the beginning.
Repairing failing heat pumps can become very costly and most inconvenient. To avoid your heat pump becoming a burden, and only when necessary, our engineers would recommend replacing the heat pump or upgrading the collector array – or both.
We offer detailed surveys of any heat pump installation including heat loss and energy assessments, following which recommendations are made and costs are attached to those recommendations.
Contact us soon, should you be concerned about the life of your heat pump and would like to consider any of the services or products listed.
If you’ve recently purchased a home where a heat pump system is installed or have an existing system which you would like reviewed; or are considering investing in a new heat pump system to replace your fossil fuel system, then our ‘Homeowner Heat Pump Consultancy Service’ is for you.
If you need answers to the following questions or had any of the issues below, we can assist:
We offer impartial and independent advice for homeowners and organisations looking to invest in renewable heating technology. Our knowledge and expertise will guide you to make the right renewable energy decisions.
We always recommend you ensure that your heat pump system installer is MCS certified, and we can recommend reputable and trusted industry leading installers.
All our ‘Homeowner Heat Pump Consultancy Service’ packages are bespoke to your property, and range from a site visit and some basic advice, through to assembling a dedicated design team to work on large projects. We provide heat loss calculations, detailed cost and feasibility studies, as well as designs for schematics, piping and electrical wiring.
Our bespoke solutions are formulated by our experienced design engineers and experts who can advise you on air source heat pumps, ground source heat pumps, Solar PV and other renewable energy solutions. We keep track of the latest industry developments ensuring that our guidance is up to date and accurate.
If you would like some advice about any matter relating to heat pumps you can get in touch using the online contact form, or alternatively call us.
Trade enquiries are welcome. We can offer additional support, working alongside your existing engineers to provide effective support to your customers, or we can take on all your support work if you would prefer.
We aim to be an extension of your business, offering support to your customers on your behalf. If you have more installations than you can effectively support, we can either work alongside your existing engineers or we can take on all your support work to free you up to do more installations.
We offer the very best in terms of solutions and support, with consistent and high-quality workmanship. We have nationwide coverage. We can offer priority access to customers in times of high demand, as well as direct access to phone support and advice, including emergency breakdown support calls. Our expertise means that we can produce simple, structured service plans that suit your customers, providing them with peace of mind.
We are the preferred partner for many heat pump manufacturers and relish any opportunity to expand the range of manufacturers, makes and models to support. Let us be an extension of your brand and maintain your good reputation.